X iconaccessibility iconarrow--white iconbag iconbox iconcaret--down iconcaret--left iconcaret--right iconcaret--up iconcheckbox--checked iconcheckbox--filled iconcheckbox-checked--filled iconcheckbox iconcircle-caret--left iconcircle-caret--right iconclose iconemail iconfacebook iconhamburger iconhead--outline iconhead--solid iconheart--filled iconheart--outline iconinstagram iconlivechat iconlocation--filled iconlocation iconlogo iconmap-marker iconminus iconpinterest--circle iconpinterest iconplay iconplus iconradio--checked iconradio iconsearch iconstars icontriman icontwitter iconyoutube--play iconyoutube icon
Frederic Malle

Subscribe to be the first to hear from us and enjoy complimentary shipping.

Please enter your email address in the following format: jane@aol.com
Thank you for signing up
Explore Frederic Malle
How do we use your data? Your email address will be used only to send you Frederic Malle newsletters and information about Frederic Malle products, events and offers. You can unsubscribe at any time by clicking on the unsubscribe link in each newsletter. For more information on Frederic Malle, a trading company of Estée Lauder Cosmetics Limited privacy practices, please see our Privacy Policy.
About
EDITIONS DE PARFUMS
FREDERIC MALLE
THE PERFUMERS
THE COLLECTION
THE COLLABORATIONS
THE STORES
Perfumes
UNAVAILABLE COMBINATION
Please minimize your filter selection or browse the collection. Let our perfume experts help you find your perfume.
Browse all perfumes
Try a discovery set
CATEGORIES
Perfume Finder
Gift Sets
Samples
30 ml perfumes
Browse All Perfumes
PERFUMES
Angéliques Sous La Pluie
Bigarade Concentrée
Carnal Flower
Cologne Bigarade
Cologne Indélébile
Dans Tes Bras
Dawn
Eau De Magnolia
En Passant
French Lover
Géranium Pour Monsieur
Iris Poudre
L'Eau d'Hiver
Le Parfum De Thérèse
Lipstick Rose
Lys Méditerranée
Monsieur.
Musc Ravageur
Music for a While
Noir Epices
Outrageous
Portrait of a Lady
Promise
Rose & Cuir
Rose Tonnerre
Sale Gosse
Superstitious
Synthetic Jungle
The Moon
The Night
Une Fleur de Cassie
Vétiver Extraordinaire
Browse All Perfumes
DISCOVER OUR BEST SELLERS
Portrait of a Lady
Musc Ravageur
Vétiver Extraordinaire
Body
Body by Scent
Nourish
Cleanse
Groom
Hair
Home
BY CATEGORY
Candles
Perfume Guns
Rubber Incense
Linen Spray
Find Your Home Scent
Home by scent
Browse All Home
INTERIOR PERFUMES
1er Mai
Bois de Santal
Cafe Society
Casablanca Lily
Country Home
Jurassic Flower
Mahogany
Notre Dame
Rosa Rugosa
Saint Des Saints
Un Gardenia La Nuit
Dans Mon Lit
Browse All
DISCOVER OUR BEST SELLERS
Cafe Society Candle
Jurassic Flower Perfume Gun
Dans Mon Lit Linen Spray
New
Perfume Finder
Discovery Sets
Foam Bath
Gifting
Gift Finder
Coffrets
Online Services
Online Services
Try It First
Perfume Finder
Find Your Home Signature
Virtual Consultation
Contact Us
Contact Us
Account
Sign out
Menu
Cart 0
Search
        Top Searches
        CANDLES
        PERFUME GUNS
        BODY
        COFFRETS
        PORTRAIT OF A LADY
        Country UK UK
        Stores 0

        Complimentary shipping on orders over £50. Learn more.

        Returns & Refunds

        Date of Last Update: 18th February 2022.

        We hope that you are delighted with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product. Full details in relation to such rights can be found in our General Terms and Conditions for Online Product Sales which you can access by clicking HERE.

        Please note that if you made your purchase through a partnered retail location, such as an airport or department store, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us. Similarly, if you purchased products on the Frederic Malle website or in a Frederic Malle stand alone store, you must return them in accordance with the procedure outlined here or in the respective store and not directly to a partnered retail location.

        YOUR CANCELLATION RIGHTS
        As you are a consumer and have made an order online you may, in accordance with the Consumer Contracts Regulations 2013, cancel your order and obtain a refund within 14 working days from delivery.

        In order to return your online order to us, please print and complete our Returns Note which can be found here. Please enclose the note with your parcel and return it using www.collectplus.co.uk.

        Products ordered from 18th February 2022 with a valid receipt can be returned for a refund up to 30 days following their purchase date. Products ordered prior to this date can be returned for a refund up to 90 days following their purchase date.

        Products excluded from this are:
        • Gift cards
        • Booking Fees
        • Personalised goods
        • Services
        This does not affect your statutory rights.

        Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us. Please ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods, in the unlikely event that we do not receive the returned parcel). Customers wishing to return fragrance items should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier that is used.

        Online orders will not be accepted for return at a Frederic Malle counters within department store (who will have their own returns policy). Online orders will not be able to be returned in store if you paid by PayPal.

        If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation.

        Refunds will only be made against the original credit/debit card used.

        We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

        Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised (e.g. by being engraved); or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

        YOUR RIGHTS IF THERE IS A PROBLEM WITH A PRODUCT
        In addition to the rights described above (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

        Please notify us as soon as possible by calling our Customer Service Team 
        0808 1645 862 

        To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection.

        Customer Services

        • Q&A With Frédéric Malle

        • Glossary

          • Raw Materials
          • Perfumery Terms
        • Shopping

          • Shopping & Gifting
          • Shipping & Deliveries
          • Returns & Refunds
        • Product Information

          • About our products
          • Product Care
        • Brand Information

          • Terms and Conditions
          • Privacy Policy
          • Corporate Statement
        • Contact Us

        Customer Services

        • Contact Us
        • DELIVERY
        • RETURNS
        • FAQs
        • GLOSSARY
        • STORE LOCATOR
        • ACCOUNT

        About

        • Frederic Malle
        • Perfume Designers
        • Stores
        • News
        • Special Projects

        Shop

        • New
        • Perfumes
        • Candles & Home Scents
        • Body Line
        • Accessories
        • Gifts
        SHOP
        ABOUT

        Subscribe to be the first to hear from us and enjoy complimentary shipping.

        Please enter your email address in the following format: jane@aol.com
        Thank you for signing up
        Explore Frederic Malle
        How do we use your data? Your email address will be used only to send you Frederic Malle newsletters and information about Frederic Malle products, events and offers. You can unsubscribe at any time by clicking on the unsubscribe link in each newsletter. For more information on Frederic Malle, a trading company of Estée Lauder Cosmetics Limited privacy practices, please see our Privacy Policy.
        • Terms & Conditions
        • Privacy Policy
        • Cookie Settings
        • Corporate Statements

        © Nouvelles Éditions de Parfums All Rights Reserved

        Select Your Location

        • France
          FREDERICMALLE.FR
        • Europe
          FREDERICMALLE.EU
        • United Kingdom
          FREDERICMALLE.CO.UK
        • United States
          FREDERICMALLE.COM
        • Russia
          RU.FREDERICMALLE.COM
        • International
          FREDERICMALLE.COM

        Visit your local one-pager

        • Middle East
        • Korea
        • Japan